WEBINAR WEDNESDAYS: Mastering Maintenance: From Wrenches to Leadership
Webinar presented by Angel Davila and Gene Santiago
Webinar Wednesdays is the largest premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company!
For 2026, the California Rental Housing Association has PARTNERED with Multifamily Insiders to bring you these amazing educational webinars. You will receive a $10 discount for each webinar you register for, which is AUTOMATICALLY APPLIED at checkout. Not only that, CalRHA will retain a portion of the fees you pay for each webinar. So, it's a WIN-WIN-WIN for all.
JOIN US FOR: Mastering Maintenance: From Wrenches to Leadership: Elevating Apartment Maintenance Teams
Ready to go beyond the toolbox? This dynamic webinar is designed for multifamily maintenance professionals who are ready to lead with confidence, clarity, and impact. Whether you're a seasoned technician stepping into a supervisory role or a property manager looking to empower your maintenance crew, you'll gain actionable strategies to build trust, boost team performance, and foster a culture of excellence.
We’ll cover:
- Transitioning from peer to leader while maintaining respect
- Communicating effectively across departments and with residents
- Coaching and motivating maintenance teams for peak performance
- Managing conflict and setting clear expectations
- Creating a proactive maintenance culture that drives resident satisfaction
Make your own development as a leaders a priority by learning how to lead with purpose and turning your maintenance team into your property's greatest asset.
Join Angel Davila, Gene Santiago, and the Webinar Wednesday Team on October 7th, 2026 at 11am Pacific Time for Mastering Maintenance!
About Angel
Angel Davila is a seasoned multifamily professional whose career began in 2006 as a porter after returning from deployment in the United States Marine Corps. With nearly two decades of hands-on experience, he now serves as the National Service Training & Performance Manager for Gables Residential, where he leads service education initiatives and drives performance standards across the organization.
Angel has held influential leadership roles, including serving on the Austin Apartment Association Board of Directors and chairing the HOME (Hands On Maintenance Education) Room for the Apartment Association of Metro Denver. In 2018, he was honored as the Texas Apartment Association Maintenance Professional of the Year, and in 2019, he received national recognition as the CAMT of the Year from the National Apartment Association.
He has traveled extensively throughout the continental United States, delivering maintenance and leadership training for a wide range of industry organizations. These include the Pool & Hot Tub Alliance, where he serves as a Certified Pool Operator (CPO) Instructor, the North American Technician Excellence (NATE), the Refrigeration Service Engineers Society (RSES), and numerous apartment associations nationwide. His commitment to education and mentorship continues to elevate the standards and performance of maintenance professionals across the industry.
About Gene
Gene Santiago is the Director of Talent Development at Gables Residential, where he designs learning, leadership development, talent initiatives, and oversees the development of the company's Service Associates. In this role, he partners with executive leadership, regional teams, and community leaders to strengthen organizational capability, support associate growth, and elevate performance across the organization.
Throughout his career, Gene has built expertise in talent development, organizational learning, succession planning, service excellence, change management, and leadership training. He has championed enterprise-wide initiatives focused on associate engagement, customer experience, operational excellence, and leadership growth, helping teams translate business strategy into meaningful development experiences.
A passionate advocate for people-first leadership, Gene believes exceptional organizations are built through intentional development, continuous feedback, and cultures where associates feel valued, supported, and empowered to succeed. His work includes the creation of leadership development programs, performance support resources, and learning solutions that drive both business results and individual growth.
Known for his collaborative approach and commitment to innovation, Gene focuses on creating practical, engaging learning experiences that build confidence, strengthen capabilities, and help associates deliver exceptional experiences for residents and colleagues alike.
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
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